Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as 'heavy'. Information handled will include Measurement Technician Scheduling, RFQ's, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting. Ensure that Inside efforts are aligned with the Technician availability. Support JHC accounting department with problem invoices, returns and general customer account information. Support JHC Sales personnel when required for the pursuit of Instrumentation initiatives. Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times. Work closely with and support the JHC product principals when required to do so. Actively and enthusiastically attend required and preferred training. Actively and enthusiastically participate in the after hour and weekend 'On-Call' rotation as required. Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise. Accurately complete quotes, order entry and purchase orders within the customers time requirements. Always build and cultivate solid relationships PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to [email protected]