Inside Sales Engineer

Admix•Londonderry, NH

About The Position

The Inside Sales Engineer serves as the initial technical resource for customers, sales channel partners, and the outside sales team. The Inside Sales Engineer is responsible for actively driving and managing the "Sizing & Quoting" stage of the sales process, and this role operates as a bridge between Customers and Admix's Engineering, Operations, and Finance teams. The focus of the role is identifying and providing reliable solutions for all applications issues, preparing accurate quotes, and effectively communicating requirements with customers and internal departments. The Inside Sales Engineer position reports to the Inside Sales Manager.

Requirements

Solid phone skills
Ability to work in a team environment
Basic computer skills - Excel, Word, data entry, database knowledge, etc.
Strong ability to manage time, multi-task, and prioritize
Top-notch sense of urgency to handle customer needs in a timely and efficient manner
Must be detail oriented, organized, and accurate
Good verbal and written communication skills
Must project a positive and professional demeanor and approach
Bachelor's degree in the field of Engineering or Business is preferred

Nice To Haves

Previous experience working in a sales or customer service environment is preferred
Understanding of fluid process is preferred
Experience with CRM (Salesforce) is preferred

Responsibilities

Receive initial customer calls and provide customers with a strong belief in our position as technical experts and our desire to develop and maintain customer relationships
Interface with customers, sales representatives, and Outside Sales Managers as required to gather process data and information to generate equipment quotations
Utilize available tools such as computer programs and our previous process experience and, where required, interface with Engineering and Production departments to prepare detailed equipment sizing for sales representatives and Outside Sales Managers
Provide detailed quotations for presentation to customers
Provide back-up support to sales representatives and customers when Outside Sales Managers are either traveling or on vacation
Interface with customers and/or sales representatives as required to ensure that proposals are understood, and follow-ups are properly executed
Work with our Lab Manager to gather sufficient process data and prepare requests for lab testing of customers' materials/samples as needed to support the sales effort
Provide back-up support to our Lab Manager in executing lab tests
Process new equipment orders into our business system and maintain communication with the customer throughout the order process
Work with our Engineering, Manufacturing and Production teams to ensure that customer orders are fully understood and handled appropriately
Assist the Aftermarket team with any customer process related issues that arise from new equipment commissioning
Utilize our CRM and assist in organizing and maintaining databases for sales, applications, markets, etc.
Participate in projects to improve and streamline all portions of the sales process