Inside Sales Engineer
About The Position
We are seeking an Inside Sales Engineer with sufficient technical background to be able to read a mechanical drawing to sell spare parts and overall after sales services to our customers, supporting their growth and equipment availability. This role is ideal for someone who understands complex industrial equipment systems and can travel up to 20% of the time. You will work directly with customers, review mechanical drawings and bills of material (BOMs), and collaborate cross-functionally with engineering, purchasing, and operations to ensure accurate pricing, lead times, and order fulfillment.
Requirements
- Associate degree or Junior Technical College, or a combination of related education and experience.
- Experience interpreting mechanical drawings.
- Proficient in Microsoft Products, SAP experience is a plus.
Nice To Haves
- Preferred experience – selling equipment/systems (e.g., Filtering systems, robotics systems, CNC equipment, paper machines, liquid filling equipment, complex motors, equipment for the defense or aerospace industry).
- Prior experience in a sales role, specifically parts is desired.
Responsibilities
- Act as the primary technical and commercial contact for customers requesting spare parts, warranty support, and service-related solutions.
- Prepare detailed spare parts quotations and proposals, ensuring technical accuracy and alignment with pricing policies.
- Convert approved quotes into sales orders and actively manage orders through delivery.
- Advise customers by phone, email, and customer portals on parts selection, compatibility, and replacement recommendations.
- Read and interpret mechanical drawings, schematics, and exploded views to correctly identify spare parts.
- Analyze and work directly from bills of material (BOMs) to determine correct components, revisions, and configurations.
- Validate part numbers, pricing, availability, and lead times with internal teams.
- Proactively communicate order status updates, delivery changes, or technical issues to customers.
- Coordinate with Engineering, Purchasing, Project Management, Sales, and Operations to meet customer expectations.
- Escalate technical, delivery, or quality issues as needed and drive resolution.
- Support margin improvement through accurate quoting and cost/price structure awareness.
- Travel up to 20% to customer sites to assist with:
- Parts identification
- Technical clarification
- Service coordination
- Relationship management
- Participating in on-site customer meetings when technical or commercial complexity requires direct support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
