Inside Sales Engineer - San Jose

Air Treatment Corporation•San Jose, CA

18d

About The Position

Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to all of our team members. We are currently looking for candidates for our San Jose location. Inside Sales Engineer act as a liaison between the Sales Engineers, clients and manufacturers. Constant communication is required to provide general information, service, maintenance, and repairs updates related to the different stages of the product/project.

Requirements

Strong technical HVAC background.
Excellent verbal communication skills, demonstrating tact and diplomacy.
Excellent interpersonal and customer service skills.
Excellent organization skills and attention to detail.
Proficient in time management and ability to meet deadlines on assignments.
Proficient with Microsoft Office Suite (Outlook, Word, Excel), Internet Browser (Chrome), and related Microsoft CRM software.
B.S. in Mechanical Engineering preferred.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
May require travel to meet with clients or potential clients on occasion.

Responsibilities

Review bid calendars from customers.
Identify project opportunities to bid.
Perform takeoff - including interfacing with customers as necessary to collect relevant bid documents, plans and specifications.
Use multiple factory software tools to create equipment selections.
Communicate with factories for special options and pricing.
Generate quote letters and price summaries based on customer requests / plans and specifications.
Update and manage opportunities in ATM CRM.
Create submittal documents for various products.
Work with Sales Engineers to gain approval for submittals.
Enters orders to factories.
Enter stock orders in ATC CRM.
Relay shipping information between factory and customer.
Interact with credit team and CRM coordinators as necessary.
Track orders/shipments as necessary.
Coordinate equipment startup requirements with ATC Service department.
Assemble project closeout documents.
Process warranty claims with manufacturers.
Process and track RMAs with customers and manufacturers.
Update and manage orders in ATC CRM.
Provide engineering support as needed.
Support for ATC stock orders.
Attend jobsite and/or customer visits to assist Sales Engineers.
Attend in-house factory training, ATC trainings, factory/webinar and online trainings.
Train fellow ISEs upon attending factory training sessions.
Be knowledgeable of locations for factory literature and technical resources.
Keep current with factory software versions.
Assist customers with requests.