Inside Sales Engineer

Andritz • Canton, MI

72d

About The Position

Every day, ANDRITZ Schuler Inc. continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. The position involves interacting with the company's customers by addressing inquiries, resolving complaints, and accurately processing quotations and orders.

Requirements

• Service-oriented and able to resolve customer grievances.
• Proficient user of Microsoft Office (Excel, Outlook and PowerPoint)
• Highly organized and time conscious
• Possess strong analytical aptitude
• Proficient computer skills with the ability to learn new software
• Customer focused
• Strong time management and organizational skills
• Ability to multi-task and to work in dynamic business environment; Adaptable to change
• Self-motivated and results oriented; Ability to use judgement and make decisions independently
• Teamwork oriented to resolve problems and achieve goals

Responsibilities

• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
• Collects and enters quotations or orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up on open quotations to obtain orders.

What This Job Offers

• Industry: Machinery Manufacturing
• Number of Employees: 5,001-10,000 employees