The Inside Sales Development Representative at Polyconcept North America (PCNA) is responsible for driving growth within the PCNA+ segment by utilizing automated marketing triggers and strategic outreach based on customer behavior. This role focuses on direct customer engagement to enhance relationships, educate customers about product offerings, and facilitate the sales process by providing qualified leads to the inside sales team. The representative will not place orders but will play a crucial role in guiding customers through their purchasing journey, ensuring a positive and informative experience.