Inside Sales / Customer Service

CareerPaths NW•Lynnwood, WA

4d•Onsite

About The Position

Inside Sales / Customer Service Position Our client is a pioneering manufacturer of institutional-grade cabinet locks in North America. They provide a comprehensive range of keyways and cabinet lock solutions tailored for commercial and institutional facilities. As an employee, you will enjoy full medical benefits, a 401k with 2% match, and 9 paid holidays. They are currently seeking an Inside Sales / Customer Service professional to serve as the primary point of contact for their customers, ensuring industry-leading service that consistently exceeds expectations.

Requirements

Previous inside sales and/or customer service experience.
A willingness to assist customers with problems, challenges, and opportunities.
A commitment to punctual attendance in an office environment (this is not a work-from-home position).
A team player mentality.
Demonstrable understanding of order-entry software, basic Microsoft Office product knowledge, etc.
Must pass pre-hire drug and nicotine tests.

Responsibilities

Answer incoming phone calls and assist customers with order or product-related questions.
Convert customer inquiries into sales opportunities.
Relay pertinent information to the appropriate team members (engineering, sales, etc.).
Build and maintain strong relationships with customers.
Develop proficiency with internal software programs including Microsoft Dynamics NAV (ERP), Outlook, Word, Excel, Sage ACT (CRM), Slack, Google Chrome, Notion, and others.
Enter orders in NAV quickly, completely, and accurately.
Use NAV to check stock levels, part numbers, existing order status, tracking information, estimated lead times, etc.
Utilize Outlook to communicate with customers, team members, and vendors.
Engage in basic use of Word and Excel for viewing and editing existing documents or creating new ones.
Acquire knowledge of the company website and online resources for personal use in learning the product line and assisting customers with their queries.