Inside Sales/Customer Service Sales Rep (New Orleans)

CRESCENT CROWN DISTRIBUTING LLC•New Orleans, LA

1d•Onsite

About The Position

This full-time position is responsible for providing customer support, selling to, and servicing existing CCD accounts primarily via telephone. Key duties include answering phones, entering information into a database, responding to customer requests, and managing assigned accounts by making scheduled calls. The role requires the representative to keep the supervisor informed of account changes, delivery details, hours of operation, and competitive information within their designated territory. Maintaining product freshness according to CCD quality standards and upholding a professional image are also essential. The individual must possess knowledge of products, company policies, pricing structures, and delivery methods to accurately address inquiries. Additionally, ensuring a safe working environment and consistent punctuality for scheduled shifts are required. The role emphasizes various competencies including problem-solving, customer service, communication, teamwork, and professionalism.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume
Ability to apply concepts of basic algebra
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of Word Processing software
Knowledge of Spreadsheet software
Knowledge of Inventory software
Knowledge of Order processing systems
Demonstrate Problem Solving competency
Demonstrate Technical Skills competency
Demonstrate Customer Service competency
Demonstrate Interpersonal competency
Demonstrate Oral Communication competency
Demonstrate Team Work competency
Demonstrate Written Communication competency
Demonstrate Business Acumen competency
Demonstrate Organizational Support competency
Demonstrate Adaptability competency
Demonstrate Attendance/Punctuality competency
Demonstrate Dependability competency
Demonstrate Initiative competency
Demonstrate Innovation competency
Demonstrate Motivation competency
Demonstrate Planning/Organizing competency
Demonstrate Professionalism competency
Demonstrate Quality competency
Demonstrate Quantity competency
Demonstrate Safety and Security competency

Responsibilities

Answer phone in a timely manner and enter information into database
Respond to customer requests and take appropriate action as needed
Responsible for calling on assigned accounts on scheduled call days and notifying supervisor of any off day deliveries
Notify supervisor of account changes as they pertain to call day, delivery day and hours of operation
Update supervisor on competitive information in designated territory
Responsible for executing priorities and objectives and other goals
Responsible for ensuring product freshness in assigned territory according to CCD quality standards
Responsible for maintaining a professional image at all times
Maintain knowledge of products, company policies, pricing structures and methods of delivery in order to provide technically accurate solutions to inquiries
Maintain a safe working environment in designated territory
Must have ability to show up on time and ready to work scheduled shifts