Inside Sales/Customer Service Representative

JENSEN INFRASTRUCTURE • WA

95d • $23 - $27

About The Position

The Inside Sales/Customer Service Representative is a key position at Jensen Infrastructure. You will work in an exciting and diverse environment and meet interesting people. Your primary customers are contractors, engineers, and project managers. You’re on the phone, taking orders and building relationships with many local customers. Reporting to the Sales Manager, you’ll primarily work with the Sales team, Dispatch, and Engineering team. A highlight of your day-to-day will include: Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries. Assisting with all walk-in customers and sales calls. Producing quotations using the Enterprise Resources Planning Software (ERP). Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team. Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.

Requirements

• Enthusiastic and motivated in a fast-paced environment.
• Experience in customer service and a construction background.
• Familiarity with an ERP system and understanding of its fundamentals.
• Ability to multi-task effectively.
• Safety conscious for self and team.

Nice To Haves

• Looking to build a career rather than just finding a job.
• Desire to showcase skill set with a solid company.

Responsibilities

• Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries.
• Assisting with all walk-in customers and sales calls.
• Producing quotations using the Enterprise Resources Planning Software (ERP).
• Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team.
• Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees