Inside Sales - Counter

Foundation Building Materials • Waukesha, WI

74d

About The Position

Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders. Based in California, FBM has more than 6,000+ Employees and 340+ Locations across the United States and Canada. FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry. Inside Sales Professionals are a talented group of individuals that can discover sales opportunities on a consultative basis and able turn leads into new customers. The Inside Sales Professional will play a key role in continuing our successful track record of customer service and Branch performance. This position requires that the individual primarily handle the front counter sales focusing on customer relationship, managing sales of the company's products and services, tracking, investigating, and reporting sales information while interfacing with an internal team and external vendors.

Requirements

• Strong verbal and written communication skills
• Bilingual candidate highly preferred
• Computer Savvy
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes
• Relationship builder with repeat customers
• Works well under pressure and with a sense of urgency
• After receipt of conditional offer of employment, must be able to pass drug screen/physical/background check

Responsibilities

• Dependable and great work ethic
• Basic understanding and knowledge of building materials
• Code and input customer orders, pricing information and additional data into the computer system
• Provide excellent customer support through knowledge of our products and their applications
• Continuously improve and maintain in-depth product knowledge
• Coordinate deliveries with Operations staff
• Assist walk-in customers
• Handle and resolve customer issues
• Assist Outside Sales Representatives as needed
• Maintain effective communication with customers, management, and Outside Sales Representatives
• Focus on securing the profitable sales opportunity with each customer through excellent selling, service and problem-solving
• Effective at up selling and cross selling
• Coordinate purchase and delivery of special products
• Obtain information on pricing specifications, uses and availability
• Maintain stock levels on the sales floor and in the stockroom
• Operate and balance cash register daily
• Initiate telephone calls to customers to generate sales as needed
• Respond swiftly and courteously to customer complaints or inquiries
• Participate in monthly and/or annual physical inventories when required
• Support company values in the areas of Safety, Customer Focus, Teamwork, Integrity, and being the company of choice for both employees and customers
• Other duties may be assigned

Benefits

• Medical
• Dental
• Vision
• HSA/FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D Insurance)
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Generous 401(k) plan with company match
• Paid Time Off & Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods