Inside Sales, Counter

Foundation Building Materials•Milford, DE

24d

About The Position

At Foundation Building Materials (FBM), Inside Sales, Counter Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.

Requirements

High school diploma or equivalent required
2+ years inside sales experience (incoming call preferred)
Excellent verbal communication skills and telephone manner
Ability to focus on different tasks and use time efficiently to achieve desired outcomes
Familiarity with Windows operating systems
Warehouse work which includes forklift experience/training

Responsibilities

Maintain professional, courteous communication with customers before, during, and after sales
Provide knowledgeable product support and resolve issues efficiently
Assist walk-in customers and handle inquiries or complaints promptly
Drive profitable sales through effective selling, upselling, and cross-selling
Enter orders, pricing, and customer data into systems accurately
Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
Collaborate with outside sales reps and internal teams to fulfill customer needs
Maintain stock levels, organize the showroom, and support physical inventories
Schedule and coordinate inbound/outbound deliveries and shipping logistics
Negotiate freight rates and manage inventory movement efficiently
Operate and balance the cash register and drawer daily using proper procedures
Utilize management software for billing, reporting, and project tracking
Maintain up-to-date product expertise
Manage documentation and order details for large or complex projects
Coordinate deliveries with Operations staff
Coordinate purchase and delivery of special products. Obtain information on pricing specifications, uses and availability
Maintain a clean, safe, and organized warehouse environment
Follow all safety protocols and the Occupational Safety and Health Administration (OSHA) requirements to maintain a safe working environment
Use proper lifting techniques
Adheres to all driving regulations based on state and/or jurisdiction policies such as wearing a seatbelt
Wear appropriate personal protective equipment, safety shoes and clothing
Must attend all required meetings in relation to sales and all company required training programs
Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
Other duties as assigned