Inside Sales - Counter Sales

Colony Hardware Corporation • Grand Rapids, MI

1d • Onsite

About The Position

You will work directly with customers to ensure they order the right products and that the orders are ready on time.
Working face to face with customers you will provide a consultative approach to customer service, suggesting additional and alternative products, add-ons, and other support.
You will coordinate with outside sales, operations, purchasing, and other departments to process orders.
You will communicate with customers via phone and email, responding to the needs of customers quickly and accurately.
You will support operations by pulling orders and packing them as needed.

Requirements

• A minimum of two-to-three years of successful inside sales experience.
• At minimum, a high school diploma or equivalent.
• Knowledge of customer service and order processing systems.

Nice To Haves

• Knowledge of the construction industry and products a plus.
• A college degree is preferred but not required.

Responsibilities

• Work directly with customers to ensure they order the right products and that the orders are ready on time.
• Work face to face with customers providing a consultative approach to customer service, suggesting additional and alternative products, add-ons, and other support.
• Coordinate with outside sales, operations, purchasing, and other departments to process orders.
• Communicate with customers via phone and email, responding to the needs of customers quickly and accurately.
• Support operations by pulling orders and packing them as needed.

Benefits

• Competitive salary plus quarterly bonuses.
• Multiple medical, dental, and vision plan options
• Short Term Disability, Long Term Disability, and Life Insurance.
• 401k retirement plans with a generous company match.
• Tuition reimbursement
• Competitive sick, vacation and PTO time as well as paid holidays
• Company-provided PPE as required
• Company-paid training and certifications
• Generous discounts on the best products from leading industry vendors

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED