Inside Sales Counter Associate
About The Position
Reporting to the Branch Manager, the Inside Counter Sales Representative is primarily responsible for executing the Colony mission of customer service. They are responsible for facilitating sales by processing orders and quotations while providing application and product expertise to existing Colony customers through phone, email, and in person. Schedule: 7am-4/5pm, Monday through Friday (overtime as needed/on occasion) You will work directly with customers (either face-to-face or over phone/email) to ensure they order the right products and that the orders are ready on time. Working face to face with customers you will provide a consultative approach to customer service, suggesting additional and alternative products, add-ons, and other support. You will coordinate with outside sales, operations, purchasing, and other departments to process orders.
Requirements
- A minimum of 2-3 years of successful inside sales experience.
- At minimum, a high school diploma or equivalent.
- Knowledge of customer service and order processing systems.
Nice To Haves
- A college degree is preferred but not required.
- Knowledge of the construction industry and products a plus.
- Knowledge of ERP systems such as Epicor Prophet 21 (P21)
Responsibilities
- Facilitating sales by processing orders and quotations
- Providing application and product expertise to existing Colony customers through phone, email, and in person
- Working directly with customers (either face-to-face or over phone/email) to ensure they order the right products and that the orders are ready on time
- Providing a consultative approach to customer service, suggesting additional and alternative products, add-ons, and other support
- Coordinating with outside sales, operations, purchasing, and other departments to process orders.
Benefits
- Competitive salary plus discretionary annual bonus potential
- Multiple medical, dental, and vision plan options
- Short Term Disability, Long Term Disability, and Life Insurance
- 401k retirement plans with a generous company match
- Tuition reimbursement
- Competitive sick, vacation and PTO time as well as paid holidays
- Company-provided PPE as required
- Company-paid training and certifications
- Generous discounts on the best products from leading industry vendors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
