Inside Sales / Counter Associate I

Colony Hardware • Charlotte, NC

121d

About The Position

Colony Hardware is seeking an experienced, motivated, and dynamic Inside Counter Sales Associate to join our team! Reporting to the Branch Manager, an Inside Counter Sales Representative is primarily responsible for executing the Colony mission of customer service. The Inside Sales Representative is responsible for facilitating sales by processing orders and quotations while providing application and product expertise to existing Colony customers. This person may also assist with operations as needed in the Warehouse or other duties to fulfill the needs of the branch and its customers.

Requirements

• A minimum of 2-3 years of successful inside sales experience.
• Knowledge of the construction industry and products a plus.
• At minimum, a high school diploma or equivalent. A college degree is preferred but not required.
• Knowledge of customer service and order processing systems.

Responsibilities

• Work directly with customers to ensure they order the right products and that the orders are ready on time.
• Provide a consultative approach to customer service, suggesting additional and alternative products, add-ons, and other support.
• Coordinate with outside sales, operations, purchasing, and other departments to process orders.
• Communicate with customers via phone and email, responding to the needs of customers quickly and accurately.
• Support operations by pulling orders and packing them as needed.

Benefits

• Competitive salary plus quarterly bonuses
• Multiple medical, dental, and vision plan options
• Short Term Disability, Long Term Disability, and Life Insurance
• 401k retirement plans with a generous company match
• Tuition reimbursement
• Competitive sick, vacation and PTO time as well as paid holidays
• Company-provided PPE as required
• Company-paid training and certifications
• Generous discounts on the best products from leading industry vendors

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees