The primary responsibility of the Inside Sales Coordinator is to provide technical and administrative aid to the national sales staff within Mersino, serving as a working team member and individual contributor to the team's success.
Drive the bid-spec pipeline by managing the various bid lead services, identifying and pursuing large national projects, and passing on to branches those projects uncovered in the territory
Drive the bid-spec market for municipal pump sales nationally
Act as the first point of contact for inbound customer calls, providing initial dialogue to gain information on the opportunity, ultimately ensuring that the lead is passed on to the proper AM
Develop sales opportunities by researching and identifying potential clients
Prepare basic quotes for sales opportunities including complete pumps, pump parts, accessory sales, etc.
Provide technical support for the Global product lines (pumps, generators, accessories, etc.)
Develop and maintain proper databases of references and project experience required with bid submission to facilitate the quoting process
Complete database management of pricing on all components - sales and rental pricing - with attention to market conditions
Complete CRM database auditing and maintenance
Gather and maintain information required to complete pre-qualifications and other such submittals or approvals
Maintain and manage municipal and government purchasing programs
Develop a target list for prospective distributors, working with the Director of Inside Sales and Engineering to ensure proper market-targeting
Assist with certification attainment and manage all certifications necessary for successful sales pursuit
Provide necessary technical and job specific information to Marketing necessary for creating marketing tools
Assist with gathering technical data on projects and preparing reports to summarize project details
Ensure that the Mersino Way is a guiding document in all daily activities
Bachelor's degree in business administration or in a related field preferred
2 years of experience in a related field with the ability to demonstrate excellence in customer service
Work experience in the construction industry preferred
Planning and organizational skills in handling multiple projects
Proficient in MS Office and other required PC software applications
Excellent internal and external customer service skills
Ability to work effectively with others
Ability to multi-task in a changing environment
Excellent written and verbal communication skills
Strongly self-motivated, ability to perform tasks with little or no direction
The ability to work under pressure to meet deadlines