Inside Sales Coordinator

NOV • Houston, TX

120d

About The Position

The position involves direct interaction with customers through telephone and electronic communication. Responsibilities include answering calls, monitoring email flow, and ensuring timely delivery of shipments. The role requires keeping detailed records of customer interactions and transactions, as well as communicating regularly with the Customer Service Manager and team. Additional duties include processing sales leads, sales data, and customer orders, ensuring accuracy and efficiency in all tasks.

Requirements

• High school graduate, 2 or 4 year college graduate preferred.
• Excellent telephone skills and computer knowledge with proficiency in database management and word processing.
• Demonstrate proficiency composing written communications.
• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
• Resourceful, well organized, highly dependable, efficient and detail oriented.
• 3-5 years previous job experience with customer service or sales support experience.

Responsibilities

• Deal directly with customers either by telephone or electronically.
• Answer telephone calls, convey messages and monitor the flow of e-mail.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Keep records of customer interactions and transactions.
• Record details of actions taken.
• Communicate and coordinate with Customer Service Manager and team on a regular basis.
• Follow up on customer interactions.
• Process sales leads and ensure leads are directed to the appropriate staff member.
• Process sales data, sales progress reports and other sales related records and reports.
• Process customer orders and ensure accuracy to customer requests.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees