Inside Sales Coordinator

Johnson Health Tech Companies•Bloomington, MN

4d•$18 - $20•Onsite

About The Position

The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.

Requirements

High school degree or equivalent required
Previous administrative experience and/or background is required
Basic working experience with Microsoft Office programs including Word and Outlook
Experience working with adobe and/or other publishing software
Strong organizational skills
Must be punctual and reliable

Nice To Haves

Additional training in administration, business or other related courses is preferred

Responsibilities

Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed
Manage the commercial CRM (Customer Relationship Management) system by: Assign sales leads Set up new users and train new Commercial Account Managers
Maintain retail referral program: Oversee distribution of leads Contact Commercial Account Managers (CAMs) as needed to update their lead status and track wins/losses and report for commissionable purposes
Assist CAMs with Certificates of Insurance (COI)
Assist with supplier registrations and web portals
Coordinate lead generation for CAMs Assist in scheduling appointments Manage all lead generation systems; qualify and distribute warm leads to sales team
Facilitate the steps through delivery of items are finalized. Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc. Communicate ETAs, shipping updates, delivery timelines, and site readiness Own the communication between the customer, operations, sales, and installation Manage unforeseen delays and site readiness issues and communicate to all necessary parties
Service coordination and management Oversee all open service needs for the assigned sales team Provide communication and coordination with the service team and 3rd party to achieve resolution Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process Own the process from identification of issue through resolution with communication to all parties
Coordinate open accounts receivables between sales, accounting, and the customer and updating the status on AR document
Proactively contact the customer for updates on payment status and collecting payments as needed
Provide W9, COIs, invoices, etc. as needed to assist with swift payment
Prepare tradeshow kits for new markets and replacement of old kits as needed
Inventory giveaway products for tradeshows
Package swag kits to support shows and ship them out preshow
Follow up on trade show registrations clarifying needs for show with CAM and coordinating with operations and 3rd parties
Oversee and manage tradeshow booth assets for assign market
Assess and evaluate effectiveness post-show with Commercial Account Managers
Performs other duties as assigned