Inside Sales Coordinator

Universal Forest Products, Inc.-posted 11 days ago
Full-time • Entry Level
Chicopee, MA
5,001-10,000 employees
Wood Product Manufacturing
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At UFP Site Built, we're not just manufacturing wood and non-wood products-we're shaping the future of construction. As a national leader in value-added building solutions, we specialize in wood structural components, aluminum decks and rails, and light gauge steel systems that help build the communities of tomorrow. We're looking for a proactive and detail-oriented Inside Sales Coordinator to join our dynamic team. This is your opportunity to play a key role in supporting our customers and sales team, while growing your career in a collaborative, fast-paced environment.

  • Build strong relationships with customers through regular communication via phone and email.
  • Coordinate order scheduling and resolve issues such as back orders or delivery delays.
  • Ensure accuracy in data entry for quotes and orders based on take-off specifications.
  • Support account managers by helping fulfill customer requests and troubleshoot problems.
  • Collaborate across departments including sales, shipping, and product management.
  • Communicate updates to customers through bulletins, brochures, and program information.
  • Participate in product training and attend trade shows or product launches as needed.
  • Contribute to team success by meeting individual goals and supporting team objectives.
  • High school diploma or equivalent required.
  • 2+ years of customer service experience, preferably in a sales or construction-related environment.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and work independently in a fast-paced setting.
  • Proficiency in Microsoft Office (Excel, Word, Outlook); experience with business software is a plus.
  • Competitive pay
  • Comprehensive benefits package including:
  • Medical, dental, and vision insurance
  • Health savings account with company contribution
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays
  • Employee stock purchase program
  • Education reimbursement
  • Wellness programs and more
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