Inside Sales Coordinator

Universal Forest Products, Inc.•Chicopee, MA

73d

About The Position

At UFP Site Built, we're not just manufacturing wood and non-wood products-we're shaping the future of construction. As a national leader in value-added building solutions, we specialize in wood structural components, aluminum decks and rails, and light gauge steel systems that help build the communities of tomorrow. We're looking for a proactive and detail-oriented Inside Sales Coordinator to join our dynamic team. This is your opportunity to play a key role in supporting our customers and sales team, while growing your career in a collaborative, fast-paced environment.

Requirements

High school diploma or equivalent required.
2+ years of customer service experience, preferably in a sales or construction-related environment.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask and work independently in a fast-paced setting.
Proficiency in Microsoft Office (Excel, Word, Outlook); experience with business software is a plus.

Responsibilities

Build strong relationships with customers through regular communication via phone and email.
Coordinate order scheduling and resolve issues such as back orders or delivery delays.
Ensure accuracy in data entry for quotes and orders based on take-off specifications.
Support account managers by helping fulfill customer requests and troubleshoot problems.
Collaborate across departments including sales, shipping, and product management.
Communicate updates to customers through bulletins, brochures, and program information.
Participate in product training and attend trade shows or product launches as needed.
Contribute to team success by meeting individual goals and supporting team objectives.