Inside Sales (City Desk)

MacArthur Co.•Ramsey, MN

About The Position

MacArthur Co. is 100% Employee-Owned and offers an outstanding suite of employee benefits. What began in 1913 as a small manufacturer of pipe insulation, has grown into a national distributor of building materials. At MacArthur, you get to own a piece of the value our combined honest efforts create. The Inside Sales (City Desk) position is an enthusiastic connector between our outside sales team and our customers. The focus of this job is making connections with people, building an understanding of our products and culture, and ensuring customer orders are processed accurately. An ideal candidate will work best in a fast-paced environment where results need to be shared and effectively delegated when necessary.

Requirements

Detail-oriented and focused; can concentrate on the task at hand for long periods
Avoid over-committing or over-promising
Lead by example, with first-hand knowledge of an area of expertise
Follow established guidelines, structure, and policies, while working with and for others
Cooperative, easy-going, and agreeable in getting along with others
Experienced with Microsoft Office Suite (Excel, Outlook, Word)
Strong communication skills
Be a team player who isn’t afraid of leading
Willing to jump in and roll up your sleeves to help out when necessary
Persuasive teaching style to communicate the company's products and services
Intent on listening and able to communicate concisely while being willing to ask questions

Nice To Haves

Ideal candidates have a few years of inside sales & customer service experience
Roofing, and siding product knowledge, and experience preferred
Experience in the construction industry is helpful

Responsibilities

Support the daily sales operations of a building materials distribution center
Work with customers and co-workers to build solid relationships based on trust and competence
Work at a steady pace with familiar processes and co-workers
Think about the steps necessary to make the customer experience successful
Thorough and precise; diagnose problems and provided proven solutions
Opportunity to work within own area of expertise to ensure high-quality, by-the-book, results
The chance to learn and practice in an orderly, stable environment
Be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, and our customers
Able to handle detailed work quickly & correctly
Following up carefully and cheerfully with customers to ensure the preservation of relationships
Support a fast-paced environment with multiple projects going on simultaneously
Open, flowing communication is important
Support outside sales team members
Directly work with long-term customers daily
Finalize and oversee the fulfillment of customer orders