Inside Sales Center Confirmation Agent

Renewal • Orlando, FL

5d • $20

About The Position

Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners. - Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0 What We Offer: A Culture People Love proudly recognized as a Top 10 Best Place to Work for 4yrs in a row Time to Recharge enjoy paid time off plus six paid holidays to support your work-life balance Health & Peace of Mind medical, dental, vision, and life insurance to support your wellbeing Join a Company Where Growth is Real over 60% of our leaders were promoted from within Hourly Rate: $20hr Schedule: Weekdays: 8A-7P | Weekends: 9AM-5:30PM (Full-Time) (1 Weekend Shift Per Week) The Inside Sales Center Confirmation Agent assists our team in maximizing the conversion rate of incoming calls, leads, and inquiries into scheduled appointments. You will ensure our calendar is filled with qualified appointments and that each appointment is confirmed within a set time frame. You will also work closely with our team of sales consultants, handling all incoming calls and inquiries.

Requirements

• High School Diploma or Equivalent
• At least 1yr of Sales & Marketing Experience
• At least 1yr of Customer Service & Professional Phone Etiquette Experience
• Must have reliable transportation
• Must be comfortable utilizing dual computer screens
• Must be proficient with computers and able to type at least thirty words per minute
• Must be willing to undergo a criminal background check

Nice To Haves

• Prior Experience within the Home Improvement or Appointment Setting Industry is a Plus

Responsibilities

• Manage the team calendar, ensuring it remains consistently filled with qualified appointments while monitoring for any same-day appointments, confirmations, and cancellations.
• Complete all appointment confirmations daily within the established time frame to maintain an accurate and reliable schedule.
• Provide prompt support to sales consultants by quickly responding to any inquiries related to their scheduled appointments.
• Professionally respond to inbound calls, emails, and live chats regarding homeowner inquiries.
• Place outbound calls to potential clients and previous customers to generate additional leads.
• Record detailed notes for each homeowner interaction proficiently and accurately.
• Qualify incoming leads while generating interest in our products and services.
• Schedule in-home sales consultant appointments and collaborate with the team as needed.
• Provide excellent customer service and resolve issues with urgency and professionalism.

Benefits

• A Culture People Love proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
• Time to Recharge enjoy paid time off plus six paid holidays to support your work-life balance
• Health & Peace of Mind medical, dental, vision, and life insurance to support your wellbeing
• Join a Company Where Growth is Real over 60% of our leaders were promoted from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED