Inside Sales - Cambridge/Ayr, Ontario

Martin Sprocket & Gear • Ayr, ND

304d

About The Position

Are you ready to bring your Customer service skills to a team that values precision, collaboration, and innovation? Join our dynamic organization, where we prioritize quality and customer satisfaction, and are seeking a talented individual like you to excel in this exciting role! In this position, you will engage with customers by responding to inbound sales calls from our established customer base, providing product and pricing information, order status updates, and delivery confirmations. You will also process and coordinate orders, secure and renew orders, arrange delivery, and collaborate with our machine shop and other facilities to ensure timely manufacturing and expedition. Additionally, you will perform technical and sales support, providing assistance regarding product use, operation, and maintenance to customers and team members. You will take ownership of tasks by entering orders and quotes in a fast-paced environment, performing quote follow-ups/analyses, and seeing tasks through to completion with accountability. Comprehensive training will be provided to prepare you for success, and you will have opportunities for career growth and personal development. Enjoy competitive benefits in a salaried, non-commission role with full benefits, including an excellent group RRSP profit-sharing plan.

Requirements

• 1-2 years of sales or customer service experience preferred.
• Strong mechanical inclination or technical skills essential.
• Outstanding interpersonal and communication skills.
• Strong commitment to customer service.
• Team-oriented approach to achieving high performance and success.
• Independent ability to evaluate situations, solve problems, and make decisions effectively.
• Ability to thrive in a dynamic, fast-paced, multi-tasking environment.
• Proficiency with computers and strong organizational skills.
• Energetic and optimistic with a willingness to grow your skillset.
• High school diploma required; college diploma or university degree preferred.

Responsibilities

• Engage with customers by responding to inbound sales calls.
• Provide product and pricing information, order status updates, and delivery confirmations.
• Process and coordinate orders, secure and renew orders, and arrange delivery.
• Collaborate with machine shop and other facilities to ensure timely manufacturing and expedition.
• Provide technical and non-technical assistance regarding product use, operation, and maintenance.
• Enter orders and quotes in a fast-paced environment.
• Perform quote follow-ups and analyses.
• See tasks through to completion with accountability.

Benefits

• Comprehensive Health Benefits: Supplemental Health Insurance with premiums fully paid by Martin.
• Life and Disability Insurance.
• Robust Retirement Savings Plan with Profit Sharing.
• Company-paid holidays.
• Comprehensive training program and advancement opportunities.
• 2nd shift: $1.50 added to your hourly wage.
• Company provided uniforms for shop employees.
• Safety bonus for qualified employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED