Inside Sales Associate

Full-time - Entry Level

Guaynabo, PR

5,001-10,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process. On a daily basis, the Inside Sales Associate establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner. They process, pull, and distribute customer products quickly and efficiently, handle questions and complaints in a timely and professional manner, and accurately perform data entry of sales orders to generate invoices. The role also involves evaluating warranty items, estimating delivery dates based on vendor schedules, and assisting in receiving, shipping, and general warehouse duties.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
• Processes, pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.
• Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
• Secures payment of invoice with proper funds or obtains credit authorization in accordance with company policy.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Estimates date of delivery to customer, based on knowledge of vendor's production and delivery schedules.
• Assists in receiving, shipping, and general warehouse duties.

Requirements

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• The ability to move 100 pounds with a dolly.
• Strong counter 'presence' and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
• To be 18 years of age or older to apply.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!