Inside Sales Associate - Cincinnati, OH

Rheem•Cincinnati, OH

11h

About The Position

Join 2J Supply, now proudly part of Rheem Air Distribution, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! With over 60 years of trusted service, 2J Supply has built a strong network across Ohio, Kentucky, West Virginia, and Indiana, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors. At 2J Supply, we continue to operate with a small-company feel but with the resources and benefits of a large company—creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to: Excellence in Service Building Relationships Taking Ownership Leading Responsibly Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers! We offer: Competitive Pay Plus Incentive Plan Comprehensive Health, Dental, Vision, Life Insurance Paid Time Off, Paid Holidays 401K with Day 1, Fully Vested 6% company match! Our Inside Sales Associate plays a key role in supporting customers by processing orders and quotes for equipment, parts, and supplies. They build and maintain strong relationships with contractors, dealers, and buyers while providing expert product recommendations. This role works closely with our outside sales team and branch staff to drive sales growth.

Requirements

2-3 years related industry experience and/or equivalent field work experience
High School diploma or higher
Demonstrated knowledge of the HVAC industry including suppliers, products, technical terminology and applications.
Ability to communicate information and ideas effectively with customers over telephone, text, email, and in person
Good listener with the ability to assess customer need
Goal driven; action oriented, self-motivated
Able to deal with a variety of people and situations in a positive and open-minded manner
Well organized and represent the company in a professional manner
Ability to work and support a team-based environment
Proficient with EAP, CRM and Microsoft Office Suite.

Responsibilities

Effectively interacts with customers by discovering their true intent and combines functional and HVAC product knowledge to navigate them to relevant products and services and solving customer problems.
Proactively call on assigned accounts to promote sales, programs and marketing initiatives while also probing for opportunities or threats to our business.
Resolves complex pricing situations encountered during customer interactions using current sales policies and pricing objection handling.
Supports the order placement process through our ERP and executing quotes, check availability, lead times, order entry, order management, order status, shipping and delivery status, backorders, warranty needs and reporting activities.
Acts as a liaison with customers and multiple departments.
Adds value by effectively presenting and communicating, live or virtually, the 2J service capabilities to build customer relationships, loyalty, and retention.
Works with a Continuous Improvement mindset and contributes to system/process enhancements.
Analyze reports and sales data looking for additional opportunities within current customers
Use CRM tool to track opportunities and add customer follow up notes.
Attend training sessions on products and services to grow in industry knowledge to best support the customer