Inside Sales Associate

CONKLIN METAL INDUSTRIES INC•Charlotte, NC

1d•Onsite

About The Position

Conklin Metal Industries is looking for a driven, relationship-focused Inside Sales Associate to join our growing Charlotte branch team. This role is perfect for someone who enjoys working with customers, solving problems, and driving sales results in a fast-paced environment. You will work closely with Territory Managers and customers to deliver exceptional service while identifying opportunities to grow business and strengthen relationships. If you enjoy winning business, helping customers succeed, and being part of a high-energy team, this is a great opportunity to build a long-term sales career. Founded in 1874, Conklin Metal Industries is a fourth-generation, family-owned distributor of sheet metal, HVAC, and duct fabrication supplies. With 17 branches across the Southeast, we partner with HVAC contractors, mechanical contractors, and fabricators to provide the products and expertise they need to succeed. At Conklin, our culture is built around integrity, initiative, communication, and creating fans. We invest in our people and believe great relationships drive great business. As an Inside Sales Associate, you will be a key contributor to the branch’s success by supporting customers and driving daily sales activity. This position is primarily based in a business-casual office environment, with regular interaction in the warehouse and with customers. The role is ideal for someone who enjoys fast decision-making, problem solving, and building strong customer relationships. At Conklin, we believe great people build great businesses — and we’re committed to helping our team members grow and succeed.

Requirements

Strong communication and relationship-building skills
A sales mindset with the ability to identify opportunities and grow accounts
Ability to thrive in a fast-paced, team-oriented environment
Strong organization and multitasking skills
High attention to detail and accuracy in order entry
Proficiency in Microsoft Office (Outlook, Excel, Word)
Experience with ERP systems (Prophet 21 preferred)
Willingness to jump in and support the team wherever needed

Responsibilities

Supporting Territory Managers with quotes, order entry, and product sourcing
Handling inbound customer sales via phone, email, and walk-in customers
Building strong relationships by delivering fast, knowledgeable customer service
Making outbound calls to existing customers to support sales and delivery schedules
Identifying opportunities to grow customer accounts and increase sales
Serving as a product resource and trusted advisor to customers
Coordinating communication between customers, sales, and the branch team
Assisting with new customer setup and onboarding
Monitoring customer buying patterns and identifying sales opportunities
Partnering with inventory and purchasing teams to ensure product availability
Supporting new product setup and item maintenance
Working cross-functionally with credit and internal teams to support customers