Inside Sales Associate
About The Position
At Kelli's, We Give More more support, more opportunity, more heart. As the nation’s leading family-owned wholesale distributor to over 13,000 gift shops across hospitals, resorts, casinos, pharmacies, and tourist destinations, we believe success comes from helping others succeed. We give our customers more than just products we give them personalized service, strategic advice, and a trusted partner. We give our team members more than just a job we offer purpose, growth, and a place to build your Legacy. This role is in-office in Coppell, TX. It is not remote, nor is it hybrid. Summary At Kelli's, you aren't just an Inside Sales Associate. You're a Customer Advisor, where you’ll help each client get more from their gift shop—from curated assortments to higher margins—by bringing them personalized guidance and best-in-class service.
Requirements
- Experience: 2+ years of phone-based B2B sales experience required (inside sales, account management, etc.)
- Skills: Strong confidence and communication across phone, email, and text
- Technology: Comfortable using Excel, CRM systems
- Problem-solving ability and a consultative, customer-first approach
Nice To Haves
- Experience in gift, wholesale, or retail distribution a bonus
Responsibilities
- Grow revenue across assigned accounts by crafting monthly account action plans and hit/exceed a defined sales quota
- Act as a true consultant Recommend winning assortments, seasonal buys, and replenishment strategies
- Drive category performance Analyze sell-through data; suggest add-on items and new categories
- Manage daily outreach Handle ~70 % phone-based activity, plus email/text follow-ups
- Strengthen partnerships Resolve objections, diffuse tough conversations professionally, and keep every commitment
- Leverage data Maintain detailed CRM notes to fuel smarter, longer-term growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
