Inside Sales Associate

Heritage Landscape Supply Group, Inc.

1d•Onsite

About The Position

Heritage Landscape Supply Group is seeking an Inside Sales Associate who will be responsible for cultivating new relationships with customers while strengthening relationships with existing accounts. Inside Sales Representatives must be mindful of their reputation – this includes work ethic, willingness to volunteer, go above and beyond, and working with others. Inside Sales Representatives are expected to maintain alignment with the organization and its initiatives. Inside Sales Representatives are relied upon to drive sales efforts through outbound sales calls and responsive service to their assigned accounts. Inside Sales Representatives must become digital experts. They must also become proficient using the phone to extract business. This role is hourly with a commission plan.

Requirements

Knowledge of Microsoft Outlook, Internet, Word, and Excel
Must be detailed oriented, possess excellent organizational and time management skills
Must be analytical and able to solve problems
Must have good verbal and written communication skills
Able to a pass pre-employment drug test and background screening
1-2 years of sales experience required with demonstrated success in those products
Experience and/or interest in developing new sales opportunities through calls to potential new customers.

Nice To Haves

Bilingual (English and Spanish) is preferred, but not required
High School diploma or equivalent (Bachelor's degree preferred, but not required)
Experience with Landscape products preferred, but not required

Responsibilities

Entering orders at the point of sale using the company computer system.
Interacting with customers over the phone, via email, and in-person.
Will work directly with Branch Managers/Inside Sales on developing and maintaining customer relationships
Utilizing orientation to detail and organization skills to manage and increase sales with a high number of accounts
Performing inside sales functions including sales calls, order processing, problem solving, CRM entries and other assigned duties
Maintaining and growing existing customer relationships
Working with respective Branch Manager to evaluate sales goals and increase revenue
Using organization skills and detail focus to manage customer accounts.
Assist team members at branch with daily tasks
Assume ownership of your accounts - maintain a sense of urgency with a customer- centric focus
Create and strengthen relationships between you and customers
Assist with our Credit Team to keep accounts in good standing, leading to the perfect order-to-cash sale at our local branches
Promptly write and enter orders with the intention of giving the customer everything they need to complete their job
Accept payment on account for A/R customers
Understand how to sell and be an expert with our unique sales tools
Continuously expand product knowledge in every product category
Review Open Sales Orders and Open Credit Memo Reports daily. Follow up with customers and document conversations in the CRM.
Service the order until it is invoiced or cancelled
Quote prices to accounts as needed - verbally and formally through software.
Complete material takeoffs and estimate projects
Review Open Quote Report weekly. Follow up with customers and document in the CRM. Continue until the sale is made or the customer rejects the quote
Communicate lost sales to competitors to your Area Sales Manager
Share product information with customers including manufacturer installation instructions, warranties, and literature to enhance customer experience
Notify Branch Management when an item is sold out or inventory levels become low.
Participate in weekly sales meetings
Attend trade shows, industry association events and sponsored events as necessary