Inside Sales Associate

CONKLIN METAL INDUSTRIES INC•Summerville, SC

3d•$22 - $23•Onsite

About The Position

We are seeking a versatile and detail-oriented Inside Sales Associate to join our Charleston team. This role blends inside sales, customer support, and branch administrative functions, making it ideal for someone who enjoys variety in their day-to-day work. You will assist walk-in and call-in customers, support local Territory Managers, process purchase orders and invoices, and help set up new customers and products. Your efforts will directly support branch success, customer satisfaction, and overall operational efficiency.

Requirements

High School diploma or GED required; higher education preferred
Proven experience in administrative roles, preferably in manufacturing, industrial distribution, or HVAC
Available to work Monday–Friday, 7:00 AM – 4:00 PM, with opportunities for overtime
Proficient in Microsoft Outlook, Office 365, Word, and Excel
Familiarity with ERP systems (Prophet 21 / P21 experience preferred)
Excellent phone-based selling and customer service skills
Strong organizational skills with the ability to multi-task in a fast-paced environment
Attention to detail, strong communication skills, and ability to prioritize tasks
Comfortable working in both office and warehouse environments
Analytical mindset with ability to leverage data for sales and operational improvement

Responsibilities

Handle customer sales via phone, email, text, and in person
Support Territory Managers with quotes, order entry, product sourcing, and communication between the branch and field
Conduct proactive outbound calls to existing customers weekly based on delivery schedules
Serve walk-in customers by providing product knowledge and sales support
Capture and communicate customer-specific requirements such as delivery preferences or product specs
Monitor customer trends and collaborate with Territory Managers and Branch leadership on sales opportunities
Assist with new customer and new product setups
Support the Corporate Credit and Item Maintenance teams with account and product inquiries
Manage receipt of purchase and transportation orders; track deliveries and maintain organized records
Generate and process invoices accurately; resolve discrepancies with Finance
Handle purchase order and sales order returns with proper documentation
Coordinate back-order fulfillment and communicate with customers regarding delays or status changes
Maintain an organized filing system for invoices, receipts, and records
Provide backup sales support during peak times, including order entry and customer inquiries
Communicate inventory needs to the Branch Manager and Replenishment team
Serve as a product knowledge resource for internal team members and customers
Partner with Item Maintenance on new product setups