iGEAR® Inside Sales Associate

NISC•Mandan, ND

16h

About The Position

iGEAR®, a service of National Information Solutions Cooperative (NISC), offers a large selection of customizable promotional items for marketing, event planning and professional needs. These include employee gifts, logoed clothing, recognition items, annual meeting gifts or custom decorated promotional products. An Inside Sales Associate at iGEAR must work closely with members of iGEAR’s production staff and Outside Sales teams, along with customers and vendors. Responsibilities will include, but are not limited to: establishing contact with existing customers, identifying new opportunities, and following up on potential leads. The successful candidate for Inside Sales Associate will be an ambitious self-starter that is motivated to work hard and always do the right thing for our Member/Customers.

Requirements

Possess a working level knowledge iGEAR’s products and services.
Working level knowledge of business-related software applications and services.
Excellent verbal and written communication skills.
Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
Excellent research and problem-solving skills.
Strong ability to demonstrate initiative and accountability.
Strong attention to detail.
Strong ability to organize and prioritize.
Strong ability to interact in a positive manner with internal and external contacts.
Ability to work independently, as well as in a team environment.
Ability to travel as often as necessary to meet the goals and objectives of the position.
Basic level ability to effectively lead, influence, teach and mentor others.
Excellent presentation and training skills.
Adaptable to changing levels of work flow.
High School Diploma required.

Nice To Haves

Associates or Bachelor’s Degree in a related field or equivalent experience, preferred.

Responsibilities

Build and maintain managed online apparel programs for iGEAR’s primary customer base
Provide superior customer support to internal and external customers in all encounters.
Identify and resolve escalated customer concerns.
Follow up on work orders within the production process to ensure accurate and timely delivery.
Communicate new product and service opportunities, special developments, information, or feedback to the team.
Review purchase orders and artwork.
Prepare purchase orders for submission to vendors
Order product from vendors.
Perform data entry functions related to iGEAR and accounts receivable.
Develop and build sales materials and current product knowledge.
Work with iGEAR contracted artist for order artwork and approvals.
Facilitate and follow up with Member/Customers on order requests.
Research products offered to our customers.
Submit sample requests.
Other duties as assigned.
Commitment to NISC’s Statement of Shared Values.