Inside Sales Associate / Warehouse Associate

POOLCORP • West Palm Beach, FL

1d • Onsite

About The Position

The Inside Sales Associate / Warehouse Associate at POOLCORP is a dual-role position focused on customer interaction and warehouse operations. This role involves working with customers to identify their needs, create solutions, and ensure a smooth sales process, while also supporting the team by accurately and safely receiving and pulling orders in a fast-paced environment. POOLCORP is recognized as the world's leading independent distributor of swimming pool supplies, irrigation, equipment, outdoor living, and landscape products. The company operates over 445 Sales Centers across 12 countries and employs more than 6,000 dedicated individuals. POOLCORP's network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Trends, Pinch A Penny, and Horizon Distributors. The company is committed to meeting customer needs with pride and professionalism, fostering a culture built on integrity, trust, diversity, and innovation, and maintaining a family-oriented, hometown atmosphere supported by a strong, stable, and growing business. POOLCORP offers comprehensive training programs for career growth and advancement, and is an Equal Opportunity Employer that values diversity and is committed to creating an accessible and inclusive application process for all candidates, including military personnel, veterans, and military spouses.

Requirements

• High school diploma or GED.
• Ability to maneuver heavy objects, some weighing up to 100 pounds.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
• To be 18 years of age or older to apply.

Nice To Haves

• 1+ years related inside sales experience preferred.
• Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
• Processes, pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.
• Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
• Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
• Assists in receiving, shipping, and general warehouse duties.
• Communicates positively with supervisors, sales staff, fellow workers and customers to coordinate deliveries/pick-up.
• Operates a forklift safely and efficiently, maintains required certification, performs vehicle safety checks and reports discrepancies to supervisor.
• Assists in keeping facility clean, neat, safe and operating efficiently.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees