Inside Sales Associate - Plumbing & HVAC

Dakota Supply Group • Bismarck, ND

311d • $20 - $27

About The Position

DSG is seeking a Plumbing & HVAC Inside Sales Associate in our Bismarck, ND Mechanical location. Work is typically performed during standard business hours, Monday through Friday. As an Inside Sales Associate, you will be responsible for writing orders, taking calls, preparing project bids, and providing overall customer service. At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we've delivered more than supplies, we've offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

Requirements

• A high school diploma or equivalent
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of plumbing & HVAC products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs and maintain strong relationships
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers - experience in Eclipse or other ERP systems preferred
• The ability to plan, prioritize and organize work effectively
• The physical ability to frequently lift & load items weighing up to 60lbs

Responsibilities

• Serve as a primary facilitator for customer orders
• Assist customers in a professional manner with product inquiries
• Write (and occasionally assist to fill) orders accurately and in a timely manner
• Generate customer quotations and follow up on quotes requested
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues in a timely manner
• Restock the counter area according to product brand and location
• Monitor product inventory and cull damaged product
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc.
• Perform other duties as assigned

Benefits

• 100% employee owned, benefiting individual Employee Stock Ownership Plan (ESOP)
• Personal and professional development opportunities and unlimited growth potential
• Competitive compensation packages based on experience and potential
• Generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances
• Comprehensive benefits package including medical, dental, and vision
• Life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution
• Family planning and childcare savings opportunities including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA)
• Retirement savings opportunities including a 401(k) with employer match and ESOP
• Discount on all DSG-supplied products
• Paid volunteer hours in addition to PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED