Inside Sales Associate (ISA) - Charlotte

Griffin Funding•Charlotte, NC

About The Position

Griffin Funding is a full-service mortgage lender licensed across the U.S. and committed to making homeownership more accessible. We're a VA-approved lender and FHA Non-Supervised Lender with a reputation for speed, service, and doing right by our borrowers. Our team is performance-driven, collaborative, and growing — and we're looking for people who want to grow with us. The Inside Sales Associate is the first voice a prospective borrower hears at Griffin Funding — and that first impression matters. In this role, you'll work a steady flow of warm, actively interested leads, making high-volume outbound calls to connect with borrowers, gather qualifying information, and hand them off to a Loan Officer ready to close. This is not a passive role. Success here requires discipline, energy, and a genuine love for being on the phone. You'll be expected to dial consistently, keep your pipeline meticulously organized, and follow up until you get an answer. The leads are there — the systems are built to support you. What you bring is the drive to execute. For the right person, this role is also a career launch. ISAs who learn the business, build their skills, and perform consistently have a direct path into a Loan Officer position at Griffin Funding.

Requirements

1–3+ years of experience in sales, customer service, or a high-volume phone role
Strong phone presence — confident, clear, and personable
Ability to manage a high-volume pipeline with accuracy and consistency
Interest in building a career in mortgage — prior industry experience not required
NMLS licensing is not required for this role

Responsibilities

Make 150+ outbound dials daily to warm, actively interested leads
Conduct efficient qualifying conversations — gather the key information, make a connection, and pass to a Loan Officer
Keep pipeline data accurate: files updated, statuses current, tasks completed on time
Follow up consistently so no lead goes cold
Collaborate with Loan Officers to ensure smooth, informed handoffs that convert