Inside Sales Associate III

White Cap Management • Kansas City, MO

6d

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Requirements

• Generally 5-7 years of experience in a related area of responsibility.
• Technical certification or associate degree may be required in some areas.

Nice To Haves

• 3+ years of inside sales experience with demonstrated leadership capabilities.
• Advanced knowledge of pricing strategies and margin governance.
• Strong problem-solving and decision-making skills for complex issues.
• Ability to collaborate cross-functionally and influence operational improvements.
• Skilled in coaching and developing associates for performance and growth.

Responsibilities

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Oversees service commitments and escalated customer issues with relentless follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Provides advanced guidance on pricing strategies within established frameworks.
• Mentors associates on best practices and operational processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees