Inside Counter Sales Associate II
About The Position
As an Inside Sales / Counter Sales Representative with Colony Hardware, you will help the construction industry and trades reach new heights and accomplish amazing feats. To do this, you will be a key contact at Colony Hardware for our customers, processing quotes, entering orders, and offering additional support to our customers. A Little About Your Day: You will work directly with customers to ensure they order the right products and that the orders are ready on time. Working face to face with customers you will provide a consultative approach to customer service, suggesting additional and alternative products, add-ons, and other support. You will coordinate with outside sales, operations, purchasing, and other departments to process orders. You will communicate with customers via phone and email, responding to the needs of customers quickly and accurately. You will support operations by pulling orders and packing them as needed. You will fill in where needed through cross-training in areas such as the warehouse, assisting with pulling orders and activities such as cycle counting, operating a forklift, etc. You will assist with deliveries as needed, operating company vehicles in a safe fashion. You will work a schedule of 7am to 4pm, Monday-Friday.
Requirements
- A minimum of 2-3 years of successful inside sales experience.
- At minimum, a high school diploma or equivalent.
- A current and valid license.
- Must be 21 years of age or older.
- Knowledge of customer service and order processing systems.
- Prior warehousing experience, including operating a forklift.
Nice To Haves
- A college degree is preferred but not required.
- Knowledge of the construction industry and products a plus.
Responsibilities
- processing quotes
- entering orders
- offering additional support to our customers
- ensuring they order the right products and that the orders are ready on time
- provide a consultative approach to customer service, suggesting additional and alternative products, add-ons, and other support
- coordinate with outside sales, operations, purchasing, and other departments to process orders
- communicate with customers via phone and email, responding to the needs of customers quickly and accurately
- support operations by pulling orders and packing them as needed
- cross-training in areas such as the warehouse, assisting with pulling orders and activities such as cycle counting, operating a forklift, etc.
- assist with deliveries as needed, operating company vehicles in a safe fashion
Benefits
- Competitive salary plus annual discretionary bonus
- Multiple medical, dental, and vision plan options
- Short Term Disability, Long Term Disability, and Life Insurance
- 401k retirement plans with a generous company match
- Tuition reimbursement
- Competitive sick, vacation and PTO time as well as paid holidays
- Company-provided PPE as required
- Company-paid training and certifications
- Generous discounts on the best products from leading industry vendors
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
