Inside Sales Associate I

Rheem•St Louis, MO

About The Position

As an Inside Sales Representative you will interact with customers over the phone or in person, providing them with information, advising them, and generating orders. You will provide friendly and efficient service to guarantee customer satisfaction, ensuring they receive the correct products and quantities to keep members of our community comfortable in their homes and workplaces. Typical duties for the Inside Sales Representative include but are not limited to:

Requirements

Knowledge of HVAC products preferred, but not required
Ability to provide friendly and knowledgeable customer service via telephone, email, and in person
Proficient in web-based software for parts lookup and order processing
Good listener and able to follow directions
Good verbal, written, and conflict resolution skills
Goal driven, self-motivated, and proactive
Conduct business and represent the company in a professional manner
Ability to operate warehouse machinery
Must be able to lift 50lbs without machinery assistance

Responsibilities

Greet and help walk-in and will call customers as they arrive at the counter
Promptly answer incoming telephone calls, emails, and text messages
Prepare and send quotes to customers as requested with efficiency and accuracy
Place special product orders on an as needed basis
Provide accurate information regarding availability and lead times
Process incoming and outgoing warranty claims
Assist warehouse staff with pulling orders, checking in incoming product, and loading and unloading trucks based on seasonal increases in business
Pre-pull or stage will call orders as needed
Participate in active training for new and current products regularly
Process UPS orders, track orders and accept deliveries
Assist outside sales team in processing customer requests
Assist in cycle counts to ensure inventory accuracy
Maintain general appearance of branch counter, showroom, warehouse, and grounds
Ensure that each customer leaves the store satisfied