Inside Sales Assistant

SSAB • Muscatine, IA

13d • Onsite

About The Position

The Sales Assistant works closely with the Inside Sales Representatives in assisting in the process of order entry and the overall activities of the department to ensure that the goals are achieved and the needs of the customers are fulfilled. This position also provides general support functions for sales staff as required.

Requirements

• Previous clerical experience
• Good computer skills including Word and Excel
• Ability to work in a team environment
• Good verbal and written communication skills
• Associates degree in Business or related field

Nice To Haves

• Previous experience as an Administrative or Sales Assistant

Responsibilities

• Responsible for distributing sales documentation such as order acknowledgements, weekly highlights and industry reports
• Answers overload telephone calls in support of the Inside Sales group. This includes addressing some simple customer queries such as order status, current delivery lead times, stock availability, etc.
• Maintains customer order files and scans documents for the sales department
• Maintains an up-to-date master database and mailing list
• Executes reports and/or types correspondence including claims delinquency reports, sales revenue and tonnage tracking, inventory, order inquiry and others as needed
• Assists in compiling claim information and claim entry
• Maintains monthly internal usage orders
• Maintains calendar / schedules of department members
• Coordinates customer tours of mill, including organizing safety equipment, literature, tour approvals, lunches, tour guides, etc.
• Assists with the organization of customer appreciation events, including coordinating invitations and responses, coordinate with golf course / hotels / venues, prepare nametags, menu, gifts, etc.
• Develop skills to fill in for Inside Sales Representatives in periodic absences including order status communication, performing inventory searches and order entry
• Maintain a schedule of customer plant closures for use by production planning and shipping
• Maintain the commercial literature inventory and respond to general inquiries for promotions
• Provides mailroom backup for facility as needed
• Office presence required
• Regular and reliable attendance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees