Inside Sales Assistant

Rite-Hite • Dubuque, IA

36d

About The Position

Join a team that combines technical problem-solving with outstanding customer support. Rite-Hite is seeking an Inside Sales Assistant to provide critical sales support across our full product offering. In this role, you'll partner closely with field sales, rep organizations, and internal teams to ensure accurate quotes, smooth order processing, and exceptional customer experiences.

Requirements

• Associate degree required; 1-2 years of relevant experience or training.
• Strong customer service and communication skills (written and verbal).
• Ability to read and interpret technical documents, product manuals, and installation instructions.
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams), Windows OS
• Solid math skills (fractions, percentages, ratios, basic calculations).
• Ability to solve practical problems and handle varied tasks with some standardization.

Nice To Haves

• Bachelor's degree in Business or related field preferred.
• experience with JDE Edwards a plus.
• Familiarity with takeoff software such as Adobe or Bluebeam.

Responsibilities

• Serve as a primary resource for field salespeople, rep organizations, Regional Managers, and Business Development Managers.
• Communicate product information and respond to questions about designs, applications, and technical details.
• Provide timely, accurate information to representatives and customers.
• Read and interpret construction documents, blueprints, and specifications to design, apply, and quote projects.
• Process orders using internal quoting and order-entry systems.
• Review orders for accuracy and completeness prior to production.
• Prepare submittal packages, approval drawings, and written specifications.
• Coordinate tracking updates and support basic post-shipping customer service.
• Organize and streamline daily workload to reduce errors and improve turnaround time.
• Support and coordinate warranty claims.
• Communicate service solutions effectively to reps and customers.
• Help execute sales strategies and meet project deadlines as guided by sales leadership.

Benefits

• Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave.
• We also provide a retirement savings plan that combines 401(K) with company match and profit sharing.
• Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.
• Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees