Inside Sales Assistant

Mutual Trading Company•El Monte, CA

8h•Onsite

About The Position

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese foods, beverages, restaurant equipment and supplies.

Requirements

Business level English required; Native level English preferred.
Conversational level Japanese; Business level Japanese preferred – Read/write/speak/listen.
Maintain a positive attitude.
Ability to work independently and as a team.
Ability to adapt to frequent changes in assignments and workload.
Trade event participation and traveling may be required.
Pass the Sake Adviser course within 1 year of employment.
High School Diploma or equivalent required; Bachelor’s degree and above preferred.
2+ years of relevant experience, preferably in customer services or sales; restaurant front-of-house will also be considered.

Nice To Haves

Knowledge of ERP systems, especially Microsoft Dynamics NAV, highly preferred.
Knowledge of trade shows, with previous attendance preferred.
Knowledge of Japanese foods and sakes preferred.

Responsibilities

Input, update, and maintain sales orders, invoices, customer records and bill-back data within the Company database.
Maintain high levels of customer satisfaction by providing excellent service and building rapport.
Answer customer questions regarding product features, benefits, and procedures.
Support Division trade shows production and execution.
Report any inventory or service issues to appropriate account manager immediately.
Collaborate with sales staff to monitor active purchase orders and ensure that orders are completed on time.
Assist salespersons with the collection of payment in a timely manner.
Update and prepare all monthly sales materials/reports as defined by the Division.
Respond to and communicate with all customers in a timely manner.
Coordinate urgent deliveries with the customer to accommodate their needs.
Educate customers on how the products or services can benefit them.
Scribe department meetings and distribute meeting minutes to the team.
Attend company events and functions outside of normal working hours.
Attend semiannual inventory count on designated day, possibly on a weekend.
Other duties as required by manager.
Obligation to answer to all management as requested.