Not The Worst Office Job in Town

Yard Guard Lawn and Tree Care•Belgrade, MT

1d•$25 - $30•Onsite

About The Position

The Inside Sales and Service Representative plays a critical role in driving Yard Guard’s growth by converting customer interest into long-term relationships. This role serves as the primary point of contact for both prospective and existing customers, owning conversations from initial inquiry through sign-up, follow-up, and ongoing support. You will manage outbound expansion efforts and inbound inquiries across multiple channels - including phone, text, and email. This position is well-suited for someone who enjoys working toward measurable goals, building trust through conversations, and maintaining responsibility for both revenue outcomes and customer experience.

Requirements

Must have an almost obsessive passion for our customers and their satisfaction with the brand and services.
Clearly displays competent communication skills; verbal and written
Handles all situations with empathy, ensuring that the customers' concerns and emotions are handled kindly and exhibit conflict resolution skills
Comfortable working toward measurable sales goals and performance metrics
Confident in making outbound calls and handling sales conversations by phone
Manages their time well and can efficiently handle multiple different inquiries per day
Maintains critical attention to detail so that all customer accounts are accurate
Can identify opportunities to provide value to our customers while not being overly pushy
We ask that this individual is highly self motivated and is a constant learner, finding better ways to improve themselves and Yard Guard.
You need to take your work seriously, but not yourself.
This candidate will represent our culture and values, using them as the foundation for all decisions made.
This candidate is adaptable to a fast-paced environment
Past success in a sales, inside sales, or customer-facing role
Cannot currently be in school (High School or College). The schedule doesn’t work with our seasonal schedule
You don’t need to know a thing about lawn care. If you have the other competencies, we can teach you the rest!
PLEASE NOTE: Part of our interview process will require an in person interview. If you cannot interview in person, please do not apply.
We are excited you want to move here too, we just need people who are committed to being in Bozeman! Thanks for understanding.

Nice To Haves

Experience working toward goals, quotas, or conversion metrics preferred
CRM or call-tracking experience is a plus

Responsibilities

Meet and consistently work toward exceeding individual sales goals and performance metrics
Handle inbound sales calls, website inquiries, and lead form submissions, converting interest into sales
Make up to 100 outbound calls per day to warm leads, past customers, and open opportunities to generate new revenue during active sales campaign periods
Qualify prospects by identifying customer needs and recommending appropriate Yard Guard services and programs
Present pricing, service plans, and estimates clearly and confidently
Maintain defined conversion rate goals on inbound and outbound sales opportunities
Follow up on open estimates and proposals to close sales in a timely manner
Accurately document sales activity, call outcomes, and opportunities in the CRM
Balance a consultative, customer-first approach while confidently asking for the sale
Maintain an excellent customer experience that results in customers who are cheerleaders for Yard Guard
Serve as a primary point of contact for existing customers via phone, text, and email
Assist current customers with service questions, scheduling, and troubleshooting
Resolve customer concerns with empathy, professionalism, and a solutions-oriented mindset
Own the organization and accuracy of customer records in the CRM
Identify opportunities to enhance customer satisfaction, whether through service upgrades, proactive solutions, or additional offerings.
Work collaboratively with internal teams to ensure smooth service delivery

Benefits

Competitive wages, benefits and advancement opportunities
Ability to earn more for meeting and exceeding goals
Enjoyable place to work and learn
Paid educational opportunities
401K 5% match
100% employee-paid health, dental, and vision insurance
Paid Time Off, Holidays, and Sick Days (We take the week of 4th of July off!)
$1,000 in company services
Performance based bonuses
Company provided uniforms, snacks, meals and beer!
10 PTO days & 5 paid sick days
9 paid company holidays plus: 4th of July week, 4 day Labor Day weekend, extended Thanksgiving, and Christmas week off