Inside Sales and CX Coordinator
About The Position
The Inside Sales + Customer Experience (CX) Coordinator plays a pivotal role at the intersection of sales and service—managing all inbound customer inquiries, supporting our wholesale and retail clients, and serving as the first point of contact for new account requests. This role provides vital administrative and sales support to the Sales Team, ensuring a smooth handoff between service and sales while strengthening the relationship between our brand and its clients. The ideal candidate is solutions-focused, tech-savvy, highly organized, and passionate about delivering thoughtful, high-touch service to each and every client.
Requirements
- 3+ years experience in customer service, sales, or a related client-facing role
- A passion for delivering the best possible customer experience
- Ability to work on-site in Seattle, WA
- Strong written and verbal communication skills with a confident, upbeat tone
- Excellent organization and time management in a fast-paced, detail-heavy environment
- Experience with Shopify, Google Workspace, and CRM platforms (NetSuite is a plus!)
- Ability to manage multiple priorities and support a variety of team members simultaneously
- Highly receptive to giving and receiving feedback to grow team excellence
- A genuine commitment to equity, inclusion, and compassion for those around you
- Travel Readiness: Occasional travel may be required for trade shows, trunk shows, or team events
Nice To Haves
- Passion for jewelry, fashion, or the professional piercing industry is a bonus
- Enthusiastic about learning, growing, and contributing to a small, mission-driven team
Responsibilities
- Manage the main phone line and upsell during inbound calls
- Answer/field phone calls with professionalism, warmth, and product expertise
- Respond to all client communications via info@ and Shopify Inbox within 24 hours
- Handle product inquiries, order updates, return status, and general brand questions with care and clarity
- Review new incoming orders flagged for fraud; tag the sales team or manager for follow-up
- Introduce eligible clients to our wholesale program and assist with onboarding and application
- Qualify leads and schedule virtual sales appointments for our Sales Account Managers
- Tag and assign inquiries accurately in Shopify for seamless follow-through
- Maintain and update internal CRM tools with client notes, tags, and insights
- Support preparation and follow-up for trunk shows, roadtrips, and virtual sales appointments
- Assist with event coordination, including customer lists, routing, scheduling, and forms
- Document and track all CX-related KPIs and report weekly during Sales Team meetings
- Draft recap notes & insights from weekly sales meetings, and share internally with the team
- Monitor product feedback and customer insights, escalating trends to leadership
- Liaise between sales and fulfillment by tagging orders for swag, holds, fraud alerts, shipping upgrades, and other fulfillment needs
- Ensure all client touchpoints are on-brand, timely, and aligned with the Buddha Jewelry experience
- Support returns communication as needed in collaboration with the Returns Department
- Coordinate client gifts, cards, and marketing collaborations as needed
- Uphold our values of equity, inclusion, and respect in all customer-facing and internal communication
Benefits
- Substantial employee discount
- health, vision, life, and dental insurance
- access to retirement savings plan
- commuter benefits
- learning stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
