Inside Sales Agent

Mohawk Industries, Inc.•Dallas, TX

About The Position

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Primary Objective: The Inside Sales Agent is an entry-level contributor who works to provide customer account management service. This role will coordinate call lists, systematic updates, order inquiry and status, product information, customer returns, and transportation management as well as provide selling agility.

Requirements

Bachelor’s degree in a related field preferred.
0-2 years relevant experience OR equivalent combination of education and experience.
Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
Excellent communication, problem-solving, and organizational skills.
Able to multitask, prioritize, and manage time effectively.
High level of integrity and discretion in handling sensitive and confidential data.
Proficient in using Microsoft Office Suite products.

Responsibilities

Creative and innovative in the sales approach to drive revenue and growth of accounts when calling upon customers.
Process orders timely, accurately, and thoroughly while enhancing sales opportunities with customers.
Exhibit comfort in up-selling and providing options in products to increase sales.
Gain an understanding of company operations and industry trends.
Assist with the identification of potential process improvements.
Collaborate in group activities and collaborate with a team.
Advanced troubleshooting skills and ability to handle and address escalations.
Perform various office administration duties such as keying in orders, preparation of reports, and follow up to ensure customer satisfaction with order development.
Perform other duties as needed.