Inside Sales Advisor

Windows USA•Franklin, TN

18h•$60,000 - $90,000•Onsite

About The Position

The Inside Sales Advisor is responsible for following up on in-home consultations that did not result in a closed sale, assisting homeowners with completing their projects, and converting partial orders into finalized agreements. This role uses Hatch text campaigns, phone outreach, and consultative communication strategies to re-engage customers and close pending opportunities. The Inside Sales Advisor plays a critical role in driving revenue and ensuring an outstanding customer experience during the post-appointment phase.

Requirements

High School Diploma or equivalent. (Required)
2+ years of inside sales, customer engagement, or consultative sales experience. (Preferred)
Understanding of Salesforce. (Preferred)
Familiarity with digital outreach platforms (experience with Hatch preferred)
Proficient in Microsoft Suite and other office software.
Organized and self-motivated with the ability to manage multiple follow-ups
Goal-oriented with a positive attitude and a team mindset
Strong attention to detail and customer service orientation

Responsibilities

Follow up on non-closed in-home sales appointments to complete the sales process
Contact homeowners with partial sales to finalize details and secure project completion
Conduct outreach via Hatch text campaigns, phone calls, and follow-up emails
Address homeowner concerns or objections with empathy and product knowledge
Accurately maintain CRM records, including status updates and communication logs
Collaborate with Sales, Retail Marketing, and Customer Service teams to ensure smooth handoffs and scheduling
Meet or exceed weekly and monthly sales conversion goals
Build rapport with homeowners and serve as a trusted advisor to support their decision-making
Maintain a high level of professionalism in all customer interactions