Inside Sales Account Manager

Pinnacle Promotions, Inc.•Berkeley Lake, GA

About The Position

As an Inside Account Manager, you will manage and grow a portfolio of existing and inbound client accounts by delivering branded merchandise solutions and a high-quality customer experience. This role is responsible for supporting day-to-day account needs, executing projects from order through delivery, and contributing to revenue growth through proactive sales outreach and relationship building. You will partner closely with the eCommerce Sales Manager to identify growth opportunities, prioritize accounts, and support execution of sales initiatives. Success in this role comes from being highly organized, responsive to customer needs, and proactive in guiding customers through the ordering process to drive repeat business and account growth. .

Requirements

Bachelors Degree required
2+ years of sales experience-B2B/Promotional industry experience a plus
Strong interpersonal, verbal and written communication skills.
Strong multi-tasking ability as well as ability to manage deadlines in a dynamic, fast-paced environment.
High energy / can do attitude.
Computer Skills: Microsoft Excel, Word,Netsuite, Order Management software experience a plus

Responsibilities

Meet or exceed a sales budget on a monthly basis
Cultivate relationships with new clients coming through our web-based channels as well as grow existing clients via proactive and strategic activities
Provide outstanding account management to facilitate long-term relationships with clients
Partner with Clients to satisfy their marketing needs through branded merchandise
Initiate and quote new products keeping Pinnacle competitive in our market
Problem solve between customers and vendors
Active participation in weekly team meetings to provide updates and brainstorm new and existing leads
Work with vendors, marketers and merchandisers to learn about products, imprint and production methods
Work in a fast-paced environment to manage multiple projects simultaneously
Manage the sales process from prospect inquiry to product suggestion to order placement
Handle LiveChat, Phone Inquiries and web-based leads
Create Ideakits™ for clients based on product interest and budget
Manage order placement into our proprietary Order Management System
Documenting activities in Salesforce
Collaborate with team members on methods to better serve our customers as well as how to grow existing accounts
Communicate with vendors for pricing, inventory, production times, and more
Listen to client concerns, diffuse dissatisfaction and quickly identify the appropriate course of action with a sense of urgency
Enter orders into our order management system