Inside Sales Account Manager

Keep Supply•Springfield, MO

2h•Onsite

About The Position

We’re looking for an Inside Sales Account Manager to own a portfolio of customer accounts in the industrial refrigeration space. This is a phone-and-desk-based sales role where you’ll split your time between growing relationships with existing customers and prospecting new ones — all while delivering the kind of service our customers tell their colleagues about. You’ll work closely with your Territory Sales Manager to set and hit revenue targets, and with Account Coordinators who support the quoting and order process. The best person for this role is someone who genuinely enjoys taking care of people, gets energized by earning potential, and brings enough curiosity and grit to learn a technical product line. About 75% of your time will be spent on proactive outbound activity — calling existing customers, following up on quotes, and prospecting new accounts. The other 25% is handling inbound requests, preparing quotes, coordinating with Account Coordinators, and reviewing orders. You’ll have a CRM and tools to keep you organized, but you’ll need to bring your own discipline and structure to make the most of your territory.

Requirements

Sales Drive — Self-motivated, competitive, and energized by commission-based earning. Sets goals beyond what’s required and pushes through adversity to achieve them.
Customer Focus — Natural warmth and genuine care for people. Builds trust through consistent follow-through and service that goes above and beyond.
Communication — Connects quickly with different types of people, adapts style to the audience, and listens actively. Clear and professional on the phone and in writing.
Coachability — Actively seeks feedback, acts on it, and is committed to continuous improvement. The #1 trait for a trainable hire.
Problem Solving — Curious about how things work and resourceful when facing the unknown. Finds answers instead of giving up — key for learning our complex product line.
Team & Culture Fit — Team-first mindset. Thrives in small, transparent, high-accountability environments. Energized by team wins and Open-Book Management.
Organization — Manages competing priorities without being micro-managed. Creates own systems and follows through. Proactive, not reactive.
Good Judgment — Makes reasonable decisions under pressure with maturity and integrity. Knows when to handle something personally vs. delegate.

Nice To Haves

2+ years of experience in a B2B or prospecting sales environment.
Experience with commercial/industrial refrigeration, HVAC, or MRO distribution.
Familiarity with Open-Book Management or Great Game of Business practices.
Experience with CRM tools like Salesforce, Slack and Google Workspace.
History of building and executing an annual sales plan.

Responsibilities

Manage a defined portfolio of B2B customer accounts, serving as their primary point of contact for quotes, orders, product questions, and problem resolution.
Proactively reach out to your accounts on a structured daily, weekly, and monthly cadence — not just when they call you.
Identify opportunities to grow wallet share with existing customers by understanding their operations and anticipating their needs.
Prospect and onboard new customer accounts within your assigned territory.
Accurately prepare and review customer quotes and inquiries; review and coach on quotes completed by Account Coordinators.
Collaborate with your Territory Sales Manager to set monthly, quarterly, and annual sales forecasts and develop your annual sales plan.
Participate in Keep Supply’s Open-Book Management (Great Game of Business) practices, understanding how your results connect to the company’s bottom line.

Benefits

100% employer-paid medical, dental, and vision coverage for you and your family.
Unlimited paid time off plus generous company holidays.
Bonus program tied to company performance.
Comprehensive training, mentorship, and ongoing professional development.

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