Inside Sales Account Manager -Print (Remote)

Staples Canada • Framingham, MA

9d • Remote

About The Position

You will be part of a team responsible for acquiring, retaining, and accelerating category growth for Staples customers, including the Print, Promotional & Services space through engaging both warm and cold leads in accordance with the program strategy. Conduct outbound calls from various lead sources and solicit opportunities from each contact. You will be responsible for engaging and managing a book of business or key Staples Retail customers, delivering a positive experience to both customers and business partners, as well as delivering on sales goals and initiative through inbound and outbound initiatives. Collect marketing intelligence and customer data as required to build a customer and company profile. You will also be responsible for managing, sourcing, and provide accurate print quotes while developing relationships that lead to additional revenue for Staples and commission for you. Must be energetic, organized, and eager to close sales and increase revenue.

Requirements

• High School diploma or equivalent
• Strong organization, prioritization, follow-up, and time management skills are a must
• Professional and effective written and verbal documentation/communication skills
• Self-starter, problem solver, task/results oriented
• Thrive in fast-paced and changing environment
• Proven ability to sell as part of a team
• Comfortable with financial sales tracking and analysis
• Proficiency in PowerPoint, Excel, and Outlook
• Coachable, adaptable, able to incorporate feedback and changes quickly

Nice To Haves

• Bachelor’s Degree in Business Administration or related field
• Minimum of 2 years sales/sales support experience
• Exceptional phone & e-mail communication skills
• Experience with Salesforce.com
• Previous experience and knowledge in the print, promotional, or marketing field
• Knowledge of Adobe Illustrator, Photoshop, and Publisher

Responsibilities

• Meet/exceed Key Performance Indicators (KPI’s), SLA adherence, activity and contact rates, quote accuracy, and effective lead pipeline management
• Discover and analyze prospects needs, determine which features/benefits of Staples will appeal the most to the customer and present those features/benefits to the customer
• Utilize internal resources to overcome obstacles and being fiscally responsibly as it relates to price negotiations and margin.
• Provide bids and quotes to customers as needed. Follow defined procedures and processes, and complete all required documentation for customers, as well as entries to support system(s)
• Collaborate with internal partners including Print and Marketing Supervisors, General Managers, District Managers, and Vendor Partners.
• Provide feedback to merchandising and marketing community to enhance the customer experience
• Partner with Sales Manager to develop strategies and approaches to incorporate into your daily interactions with customers
• Cold calling; making multiple outbound calls to potential clients and closing sales and working with client through closing process
• Researching potential leads from business directories, web searches, or digital resources
• Building pipelines with channel partners and team members to close sales and presenting and delivering information and solutions to potential clients
• Manage customer accounts uncovered through acquisition efforts inclusive of uncovering opportunities, quoting projects, and securing sales
• Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
• Utilize software inclusive of Salesforce.com, MS Word, Excel, and Outlook to communicate quotes and related communication
• Promote developing a loyalty and repeat business vs a “one-time” shopper

Benefits

• Generous amount of paid time off
• Flexible work arrangements, including remote flexible work hours
• 401(k) plan with a company match, full benefits plan and options, and associate resource group
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED