Inside Product Support Representative

Boyd Cat - Electron Drive • Hopkinsville, KY

103d

About The Position

Establish and maintain a professional inside sales relationship with assigned customers to ensure customer satisfaction, increased sales and profitability while maximizing the Company product support value. This is a developmental position for future Product Support Sales Representatives.

Requirements

• Excellent interpersonal skills, and written and verbal communication skills.
• Good working knowledge of computers, spreadsheets, word processing programs.
• Highly self-directed.
• Ability to work independently or in a team environment with rapidly changing priorities and demands.
• Willingness to learn and be trained.
• High degree of mechanical aptitude.
• Travel to branches or other locations as required to perform assigned duties.
• Maintain a valid motor vehicle operators' license.

Responsibilities

• Maintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in all assigned areas, high integrity and accountability standards.
• Assist work team to meet the objectives of the department and the Company.
• Analyze the Company and competitive pricing, distribution, actions and policies and make recommendations to improve sales, market share and profit for each assigned customer.
• Develop and maintain all assigned customer information, including ownership, personnel changes or assignment.
• Develop and maintain a high level of product knowledge and merchandising programs offered.
• Review on an ongoing basis equipment usage trends for the customer.
• Update incremental sales gains for assigned customers, monthly.
• In assigned territory, develop potential customer base & assist new customers in opening accounts with the Company.
• Monitor and report all pertinent parts and service marketing information relative to competitive activity, customer information, and product performance.
• Identify areas for new opportunities to continually expand Product Support Sales coverage.
• Knowledge and effective use of pricing, inventory management, and merchandising plans to achieve maximum impact.
• Communicate clearly and precisely both verbally and in writing to all levels of company management, the Company customers, employees, and outside vendors.
• Control and manage personal travel and business expenses.
• Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes.
• Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code.
• Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly.
• Follow all work, safety rules, and procedures.
• Perform other duties as necessary and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods