Inside Plant (ISP) Engineer I

Spectrum • Middleville, MI

432d

About The Position

The Inside Plant (ISP) Engineer I is responsible for assisting ISP personnel with troubleshooting, support, and maintenance of network elements and connections that support Charter's revenue-generating networks. This role involves providing enterprise-wide tiered support on converged distribution and access network elements, ensuring high-quality delivery of programming, and maintaining compliance with technical standards.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience.
• Minimum four years of Headend Technician or electronics/network implementation experience.
• Valid Driver's License and safe driving record.
• Ability to work Monday through Friday from 8:00 AM to 5:00 PM.
• Valid Certifications from SCTE BFTS and BDS required within 6 months of employment.
• Advanced knowledge of RF and IP technologies, HFC design, and optical test equipment.
• Fundamental knowledge of Video Networking, IP, and DOCSIS.

Nice To Haves

• Expertise in differentiating wire sizes and colors for cable connections.
• Capability to safely use weight-bearing equipment like ladders.
• Competency in measuring distances and reading system layouts from blueprints.
• Ability to lift up to 50 lbs.

Responsibilities

• Assist ISP personnel with troubleshooting and maintenance of network elements.
• Deliver high-quality off-air, satellite, microwave, and digital transport programming.
• Transact Technical Quality Assurance (TQA) inspections for HE and facilities.
• Troubleshoot communication architectures, hardware, software, and transmission links.
• Setup and operate legacy headend equipment such as signal processors and modulators.
• Perform analog and digital channel level measurement and quality testing.
• Install and maintain emergency alert systems and document testing.
• Maintain logs and records in compliance with company and FCC requirements.
• Support protocol compatibility standards and implement network enhancements.
• Work on projects of moderate complexity surrounding network planning and optimization.
• Actively support efforts to enhance customer experience.
• Execute network problem resolution and perform HE Proof of Performance Tests.

Benefits

• Comprehensive pay and benefits package that rewards employee contributions.
• Support for all aspects of employee well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees