Inside Physical Damage Appraiser

Auto-Owners Insurance • Macon, GA

138d • Hybrid

About The Position

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Claims professional to join our team. The position requires the following, but is not limited to: Inspect damaged automobiles, develop information regarding repair costs, negotiate repair cost agreements, and evaluate practicality of repair and options for settlement of claims. Maintains an understanding of current automobile construction and repair techniques, assuring compliance with statutory requirements including but not limited to appropriate use of after-market parts, and repairs to automobiles with concern for safety and industry standards. Communicate with claim associates, agents, insured's repair facilities and others regarding inspections and conclusions; develop and participate in required communication to vehicle owner regarding repairs, participate as necessary in negotiations, follow-up and problem resolution on claims. Works towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary. Handle investigations by phone, mail and on-site investigations. Willing to travel and be temporarily reassigned for catastrophe duty upon request.

Requirements

• Bachelor's degree or equivalent experience.
• A minimum of 3 years working as a physical damage appraiser.
• Knowledge of CCC software is preferred but not required.
• Above average communication skills (written and verbal).
• Ability to resolve complex issues.
• Organize and interpret data.
• Ability to handle multiple assignments.
• Possess a valid driver's license.

Responsibilities

• Inspect damaged automobiles and develop information regarding repair costs.
• Negotiate repair cost agreements and evaluate practicality of repair and options for settlement of claims.
• Maintain understanding of current automobile construction and repair techniques.
• Assure compliance with statutory requirements including appropriate use of after-market parts.
• Communicate with claim associates, agents, insured's repair facilities and others regarding inspections and conclusions.
• Develop and participate in required communication to vehicle owner regarding repairs.
• Participate in negotiations, follow-up and problem resolution on claims.
• Work towards the resolution of claims and may attend arbitrations, mediations, depositions, or trials as necessary.
• Handle investigations by phone, mail and on-site investigations.
• Willing to travel and be temporarily reassigned for catastrophe duty upon request.

Benefits

• Competitive base salary.
• Matched 401(k).
• Fully-funded pension plan (once vested).
• Bonus programs.
• Generous paid time off including holidays, vacation days, personal time, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees