Inside Partner Account Manager

Progress

5d • $68,850 - $85,050 • Remote

About The Position

We are Progress (Nasdaq: PRGS) - the/a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Inside Partner Account Manager and help us do what we do best: propelling business forward. This will be a remote role working out of your home office in the United States. Due to territory being handled, we need to prioritize those living in South East part of the US.
In this role, you will:
Ownership and accountability for ensuring customer retention and growth within the assigned territory and portfolio.
Manage a healthy relationship with key stakeholders among the assigned set of accounts.
Ensuring multiple connections are established per accounts from various departments and roles to enable deeper account penetration with diverse Progress products like Sitefinity & MOVEit.
Understand primary use cases, and utilization patterns & map out proper Progress resources like system engineers or partners in country.
Maintain long-term relationships by understanding customer’s business and aligning our product's current & future value-driving higher adoption & revenue
Focused effort in the identification and execution of revenue expansion opportunities within assigned accounts, by distinct upsell and cross-sell motions
Accurate forecasting of any potential downgrades or churns, and offsetting them with a growth pipeline is an important part of the role
Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.

Requirements

• Technical software product sales & Latin America market experience
• Bilingual in Spanish and English. Portuguese is desirable but not required
• Solid communication, listening, presentation, and meeting facilitation skills to interact with technical stakeholders
• Ability to gracefully handle and address customer questions and issues on the fly and to be innovative in solving customer challenges
• Highly motivated self-starter with the ability to drive business independently
• Solid working knowledge of SalesForce.com, LinkedIn Navigator, SalesLoft and Microsoft Office tools.
• Excellent time management and organizational skills
• Solid phone, interpersonal, and communication skills (written and verbal)
• Motivation to achieve sales targets/goals & comfortable with a quota-based variable compensation

Nice To Haves

• Portuguese is desirable but not required

Responsibilities

• Ownership and accountability for ensuring customer retention and growth within the assigned territory and portfolio.
• Manage a healthy relationship with key stakeholders among the assigned set of accounts.
• Ensuring multiple connections are established per accounts from various departments and roles to enable deeper account penetration with diverse Progress products like Sitefinity & MOVEit.
• Understand primary use cases, and utilization patterns & map out proper Progress resources like system engineers or partners in country.
• Maintain long-term relationships by understanding customer’s business and aligning our product's current & future value-driving higher adoption & revenue
• Focused effort in the identification and execution of revenue expansion opportunities within assigned accounts, by distinct upsell and cross-sell motions
• Accurate forecasting of any potential downgrades or churns, and offsetting them with a growth pipeline is an important part of the role
• Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.

Benefits

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.
• Tuition Reimbursement program.
• Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays.
• A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees