Inside Licensed Mortgage Loan Officer
About The Position
The Inside Licensed Mortgage Loan Officer at CrossCountry Mortgage (CCM) engages a flow of daily leads, including inbound calls, internal transfers, and call lists, to support consistent production and pipeline growth. This role operates within an inbound-plus-outbound sales model, providing regular opportunities for client conversations and business development. The position functions in a dynamic call center environment, utilizing established systems and processes designed to support efficiency, scalability, and sustained activity. The Inside Licensed Mortgage Loan Officer contributes to overall sales performance by maintaining organized communication, conducting proactive outreach, and supporting the client experience.
Requirements
- Active Mortgage Loan Originator (MLO) license, in accordance with the SAFE Act.
- 1+ years of experience in direct sales within the mortgage industry.
- Experience conducting outbound sales calls and managing phone‑based outreach.
- Skilled in initiating and leading phone‑based sales conversations with prospective clients.
- Skilled in maintaining focus and performance in a goal‑driven sales environments.
- Skilled in proactively identifying and pursuing new business opportunities.
- Skilled in applying feedback, refining techniques, and improving performance over time.
Responsibilities
- Handle inbound inquiries and guide prospective borrowers through the initial application process.
- Conduct daily outbound calls to targeted lead lists to generate additional loan opportunities.
- Manage all assigned leads with timely outreach, consistent follow‑up, and thorough documentation.
- Conduct clear, compliant, and efficient mortgage‑related conversations with prospective clients.
- Maintain and advance a personal loan pipeline by coordinating next steps and moving applications toward closing.
- Stay consistent with calls, follow‑ups, and client touchpoints to maximize conversion and overall production.
Benefits
- competitive compensation plan
- robust benefits package, including medical, dental, vision, as well as a 401K
- company-provided short-term disability
- an employee assistance program
- a wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
