Axon-posted 3 months ago
$52,500 - $84,000/Yr
Full-time • Mid Level
Scottsdale, AZ
1,001-5,000 employees
Fabricated Metal Product Manufacturing

As a Customer Success Manager (CSM) at Axon, you will be the primary post-sales contact for our small-market customers, ensuring they maximize the value of their investment. The ideal candidate is a tech-savvy, customer-focused professional who can partner with clients to enhance their workflows using Axon's products. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

  • Serve as the primary point of contact for a diverse portfolio of customers, providing day-to-day support and strategic guidance.
  • Lead training webinars and customer calls, ensuring clients are well-equipped to leverage Axon's solutions.
  • Develop a deep understanding of Axon's product ecosystem and guide customers through seamless implementation.
  • Share industry best practices to proactively address customer needs and drive product adoption.
  • Collaborate with Axon's Support team and other cross-functional teams to manage and resolve customer escalations.
  • Bachelor's degree or equivalent professional experience.
  • 3+ years in a customer-facing role, preferably in SaaS, technology, or a related field.
  • Proven track record of building and maintaining strong customer relationships.
  • Self-motivated, team-oriented, and customer-obsessed, with a drive to exceed expectations.
  • Exceptional communication skills-both verbal and written-along with strong organizational and presentation abilities.
  • Proven capacity to efficiently manage heavy caseloads in a fast-paced environment while maintaining attention to detail.
  • Competitive salary and 401(k) with employer match
  • Discretionary paid time off to support work-life balance
  • Paid parental leave for all employees
  • Comprehensive medical, dental, and vision plans
  • Wellness programs, including fitness initiatives and mental health support
  • Ongoing learning & development opportunities
  • A dynamic, collaborative work environment-plus, snacks in the office!
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